Petworldshop primarily operates under the name Petworldshop in retail stores in the United States and Canada and through our Internet or "web" sites online at Petworldshop.com, among others (collectively, "Site" or "Sites"). References to "Petworldshop" in this document mean Petworldshop, Inc., its affiliates, subsidiaries, divisions and designees, and the Site owner, Petworldshop Store Support Group, Inc.
- We give notice of handling information practices.
- We give the opportunity to choose how your personal information will be used.
- We use security safeguards.
- We limit the sharing of your information.
- We give many ways to contact us concerning privacy concerns.
When you participate in our site and provide us with your personal information, you assent to how we collect, handle your personal information as it is explained in this policy. The latter, where we show how we deal with your information when you visit our sites, purchase, or participate in our programs.
How we collect, use, disclose your personal information
Your personal information could be collected:
When purchase or take advantage of our products or services, such as training, adoption services…etc.
- When establish or update an account with us.
- When participate in a competition or a sweepstake.
- When send a wish or a gift reminder.
- When provide us with suggestions and comments.
- When call our customer service or similar contact or subscribe to our newsletters and other programs.
When we use your personal information, it’s just for the aim of better helping and offering you special products and services in your next visit. We do this by print advertising, including regular mail, by e-mail, by telephone, and with general marketing communications for product or service-specific information.
Even you opt-out through opportunities available to you through our petworldshop Marketing Communications, we may send you our Marketing communications. You may also "opt-out" of future Petworldshop Marketing Communications by following the instructions provided in this Policy under Choices Regarding How Personal Information is Used and Accessing Your Personal Information.
When shopping in our stores: When you use a credit card to purchase we collect your card information to process your purchases and we may also use your information to keep a history of your purchases. Your card information could also be used to identify you as a customer and send you the Marketing Communications, and your account number will be used to make payment of your purchases. We may collect other information such as your address, you driver’s license, phone number…etc. This helps us avoid fraud.
When visiting our Sites or participating in our Pet Community or similar interactive services Sites. When you register for an account or offers services, you could be asked to provide some personal information and choose a password to make your information safe. Then, your registration information might be used to help us develop our services and provide our customers quicker and easier services.
When you purchase online: We’ll need some information such as your name, your address, your e-mail, your phone, credit card information…This information helps us provide your product ordered, complete your requests, contact you or the recipient of your product; also, to respond and verify your inquiries, and deliver information and services about our products.
When you purchase through the site, your personal information are added to our database. This information may be used to send future Petworldshop Marketing communications to you. Note: An email address is needed to process the order while an online purchase.
When you submit information about other people when you purchase and send an e-gift certificate, or when you create or send a gift reminder, the information you provide or the content of any personalized message are considered private between you and the recipient. Though we do not generally use your information or your recipient’s but we reserve the right to send Marketing communications. We may also use that information to identify or resolve technical problems or customer service issues as necessary, or may need to share that information as required by law or to comply with a court order or other legal process (see more about legal reasons below); to respond to claims that your personalized messages violate the rights of third parties; or to protect the rights or property of Petworldshop and its affiliates.
When you sign up for a PetPerks savings card or similar program, you will be asked to provide your information and your pets’. This information are used to administer the program; provide customer service; offer new products and services; measure and improve our marketing endeavours and service offerings; tailor our offerings to your preferences; and send you Petworldshop Marketing Communications.
When participate in other Petworldshop activities, like entering a contest or sweepstake, registering for programs, or participating in a survey, or when you contact Petworldshop with a question or concern, you may be asked to provide your information and your pet’s, to administer the activity and receive Petworldshop Marketing Communications to you.
In order to provide best services we may share your information with carefully selected third party service provides, for example to fulfil orders (U.S. Postal Service, Canada Post, or other delivery companies we or you select); process payments; provide customer service; send Petworldshop Marketing Communications; maintain our PetPerks savings card program and other programs; monitor Site activity; conduct surveys; maintain our customer database; send regular mail and e-mail; and administer drawings, contests, and rebates. But, your information will be shared, if it happens, on a confidential basis and these service providers are prevented from using your personal information for any purpose other than providing services for Petworldshop.
We may partner with carefully selected third-party financial service/product providers, such as for credit cards, and may use the information collected by these third parties in order to send Marketing Communications. These third-party providers have their own privacy policies. When you make business with third-party providers, we encourage you to read their privacy policies to learn how they collect and use information about you.
We may combine the personal information you provide to usWith publicly available information we receive from our partners and others. We use the combined information to develop and personalize your experience with us; improve the accuracy of our customer database (such as the U.S. post office to verify accuracy of addresses); increase our understanding of our customers; identify potential customers; and send Petworldshop Marketing Communications.
Your personal information could be disclosed for legal reasons. Under some circumstances we’ll be obliged to disclose your information, such as in response to valid court order, subpoena, government investigation, or as otherwise required by law. We also have the right to report to law enforcement agencies any activities that we, in good faith, believe to be unlawful. Your personal information might be released when we believe that such release is reasonably necessary to protect the rights, property, and safety of others and Petworldshop. We may also release personal information in the event of a corporate sale, merger, reorganization, dissolution or similar event. Such parties are required to treat your information in compliance to our policy and to use and disclose this information only for the purpose it was collected for.
General Information about Our Site and the internet
We use the internet technologies to gather navigational information about our site and its technical efficiencies and services, for example how many visitors have visited our website, time to connect to our site...etc. This allows which area of our site is the most visited and try to help improving our services and the site’s experience. And also help us improve the products and services provided to our customers. In the process of gathering navigational information, non-personally identifiable information may be collected, such as domain type, Web browser version, service provider, and IP address, which will provide information about a visitor's use of our Site, like the time of a visitor's last visit to a Site page.
Even you choose to disable cookies on your browser; you still view our site and make purchase.
We may have third-party advertising companies to collect information by using cookies when you visit our Site. These select companies help us measure the effectiveness of our advertising and how visitors use our Site. We respect your right to choose whether to be included in the services that these third parties provide. For more details about your choices for no longer having information from these third-party cookies used by these companies or provided to us, please see Choices Regarding How Personal Information is Used and Accessing Your Personal Information below.
Our Site server may automatically collect the address of the Website that you came from before visiting our Site, which Web browser you used to view our Site, and any search terms you have entered on our Site. We may also use other technologies to track pages of our site viewed by visitors, commonly referred to as “tracer tags”. This helps us understand how our visitors use our site
Petworldshop provides links from its Site to third-party Websites. Inclusion of these links does not imply Petworldshop's endorsement of other companies, their Websites, or their products and services. Other sites that may be accessible through our site, including third party sites or otherwise promote Petworldshop’s products and services; may not have the same policy as we have. Thus, we encourage you to read the privacy policies on these sites to learn how your information collected and used.
Choices regarding how personal information is used and accessibility to your information
If you want to change your option to stop receiving our Marketing Communications, you “opt out” of receiving our Petworldshop Marketing Communications at any time using the following directories. You may also use these directions to change your personal information and to ask us to stop providing your personally-identifiable information to our carefully selected third-party service providers.
To "opt-out" of receiving Petworldshop Marketing Communications from Petworldshop, do one of the following:
- If you have an account on our site, you may sign in and change your personal information and preferences after logging into your account.
- Send an e-mail request to: CustomerCare@Petworldshop.com
- Call: Toll-free: ( Tel ) (U.S. Customers)
( Tel ) (Customers Outside of the U.S.)
24 hours a day/7 days a week
If you send us an e-mail or letter, please be sure to include your full name, address, phone number and e-mail address and indicate specifically what type of Petworldshop Marketing Communications you wish to stop receiving along with the specific e-mail address to be removed from the mailing list. This will ensure we identify you correctly in our systems so that we may accurately process your "opt-out" request.
Then, we will take the steps to make your “opt-out” request implemented. But, it may take some time till your change to take effect. Till that time, you may still receive Petwworldshop Marketing Communications and we’re sorry for that.
Also, please note that you may still receive business-related communications such as order confirmations, product recall information, or other administrative communications. You cannot "opt-out" of these business-related communications which are necessary to fulfil services.
Security of personal information
In Petworldshop, we do our best to make sure that our customers’ information is secure and handled to us in a safe manner. Whether you are shopping online or in our retail stores, we have security measures in place to help protect against loss, unauthorized access, and fraud. Such information is released to employees and authorized service providers that require such information for the purposes described in this Policy.
Petworldshop's databases are protected by physical, technical, and procedural measures that restrict information access to authorized persons in accordance with this Policy. Although no data transmission over the Internet can be guaranteed 100% secure, and we cannot ensure against any loss, misuse, unauthorized disclosure, alteration, or destruction of data, we take reasonable precautions to prevent such unfortunate occurrences. Our information systems are maintained behind a firewall to isolate them from access by other networks connected to the Internet, and access to personally-identifiable information is granted only to associates who need the information to perform a specific job.
Secure online shopping
Because your credit card security is a high priority, we have taken numerous steps to ensure your payment information is processed confidentially, accurately, and securely. Our Site uses encryption technology, such as Secure Sockets Layer (SSL), to protect your credit card information during data transport. SSL encrypts ordering information such as your name, physical address, and credit card number.
Since your credit card security is a high priority, we take in consideration different steps to ensure your payment information is processed confidentially, accurately, and securely. Our Site uses encryption technology, such as Secure Sockets Layer (SSL), to protect your credit card information during data transport. SSL encrypts ordering information such as your name, physical address, and credit card number.
When you register for an account at Petworldshop, we will not ask you for your password in an unsolicited communication.
Because safety of children is in our priorities, personal information is not collected from persons under 13 years o age without parental accordance. If a child of 13 wants to purchase on our site he or she’ll need his or her parent or guardian assistance. We cannot prevent minors from visiting our Site but they must rely on their parents and guardians to decide which materials are appropriate for them.
Questions or concerns
To report any known or suspected privacy or security breaches, or to submit privacy-related questions or complaints, please contact us in one of the following ways and we will respond within five (5) business days of receipt of your inquiry.
- Email: (…………………)
- Address: (………………)
- Phone: (…………………)
Please be sure to include your full name, address, phone number, and e-mail address (if applicable), and specifically describe your concern so that it may be appropriately addressed.
Because our site, our services, stores are in change our policy too might be changed at any time. We reserve, then, the right to change our Policies to modify or terminate the site for any reason, without notice and without any responsibility to you or to any third party. So, our site visitors are held to see our Policies and notices from time to time.